Support
We’re here to help
Have a question, run into a problem, or want to suggest something? Email us and a real person will get back to you — usually within a day or two.
Common questions
- Is the app free?
- Yes. our·itineraries is completely free. There are no purchases, subscriptions, or paid features — every part of the app is available to everyone at no cost.
- How do I build a trip?
- Open the app, tap ＋ New, and either answer a few questions to have AI draft a day for you or import your own stops from a CSV. You can reorder stops, add photos, and edit everything afterward.
- How do I share a trip with someone?
- On a trip you own, open the share screen and choose a link or invite. Anyone with the link can open it in a browser — no app or account needed.
- Does it work offline?
- Yes. Once a trip has loaded, the itinerary, map pins, and details work without a signal. Sign-in and AI features do need a connection.
- How is my location used?
- Only on your device, and only if you allow it — for walking/driving directions and optional arrival reminders. Your location is never sent to us or shared.
Your account & data
To delete your account and all associated data, open Settings in the app and tap Delete account — or email us and we’ll remove it. See our Privacy Policy for how we handle your data.